FAQ's

Built to Last

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Q:  I'm having difficulty with the website freezing up on me and/or not bringing up the full page, etc.

A: We have noticed significant problems when using the search engine browser, Internet Explorer (I.E.) for some reason.  We have found these problems go away when you change your internet searching browser to like firefox.  To do this, simply go to google.com and type in "firefox" -- that will connect you with a new search engine and from there, go to our website from that direction and see if that helps... if not, please give us a call and we'll gladly see if we can't figure out the problem!!

Q: DO THE CUBITS COME FULLY ASSEMBLED?

A: Yes, our cubits come fully assembled and are ready to fill and organize as soon as you open the box!

Q: IS IT TRUE THAT ALL OF SCRAPNCUBE'S PRODUCTS COME WITH A LIFETIME GUARANTEE...?

A:  Yes!  We take a great pride in what we create here at ScrapNcube and it is our commitment to you, the customer, that if there is any breakdown in the quality of our product over your lifetime, that we will replace it for FREE!

Q: What kind of files do we purchase to hold our 12x12 pattern papers in if we're using your Hanging File Drawers and Hanging File Tables?

Q: How many boxes of the 3" box-bottom legal file folders will I need?

A: This really depends on the amount of 12x12 printed / pattern paper that you have. A general 'rule of thumb' is for every 10-12" of stacked paper (in other words, if you were to take and stack all of your pattern and printed papers -- not your cardstock), on a table top and you had 10-12" of papers, I would purchase one box of 3" box-bottom hanging file folders.  Note:  this is just an estimate.

Q: DO YOU HAVE EXAMPLES OF ROOM DISPLAYS THAT ARE READY TO PURCHASE AS IS?

A: Yes. Check out our Studio Stations!  These are customized Studios that have been designed by scrapbookers, stampers and crafters to meet all the storage and organizational needs you may have.

Q: ARE YOUR TABLES DIFFICULT TO ASSEMBLE?

A: No, not at all. You'll receive "2" pieces -- (1) Laminate top; and, (2) Legs. We pre-assemble all product, in other words, we install all of the hardware so that all you have to do is simply attach and/or snap the pieces together and secure with a Phillips Screwdriver. The side legs fold into the back leg section. Once taken out of the wooden crate that they are shipped in, you lay the laminate top bottom side up -- pull the side legs from the back and snap them into laminate's underside and simply screw in. That's it!! Turn it over and start using it.

Q: DO YOU HAVE A DRAWER THAT WILL HOLD MY 12X12 PATTERN PAPERS?

A: Yes!! ...Our QB6-PD (Paper Drawer) not only holds over 100 sheets of cardstock, but it protects your precious papers from sunlight, dust and florescent light damage! They're also available in the BBQB6-PD for 8-1/2x11 papers. Please note that our Supply Drawers will not hold your 12x12 or 8-1/2x11 papers.

Q: I'M EXPERIENCING DIFFICULTY ADDING ITEMS INTO THE SHOPPING CART -- THEY'RE NOT IN THERE WHEN I CLICK 'ADD TO CART.'

A: Chances are your 'cookies' need refreshed...  You'll need to go to 'tools' on your menu bar and click on 'Internet Options' and select 'Delete Cookies' as this will clear your computer of anything that could be causing it to not operate correctly. In addition to deleting your 'cookies' it's also a good idea while you're in Internet Options to clear your 'Browsing History' as well.  Close and refresh your page and see if that fixes it.  If that doesn't work, sometimes, re-botting or re-starting your computer will clear any 'bugs' that might get in there too, so give that a try.   If this doesn't correct the problem, please give us a call and we'll gladly see how we can assist you.

Q: The pictures appear fuzzy when I enlarge them?

A: Put your curser on the lower right hand corner of the 'photo box' and pull it down and out -- this will enlarge the box that the photo is in and clear it up for you.

Q: HOW DOES THE 'PAPER DRAWER' DIFFER FROM YOUR 'SUPPLY DRAWER?'

A: Our Paper Drawer is very unique! It only has a front face and a bottom -- No sides or back. When pushed into the cubit, it resembles a regular drawer. However, when you are ready to use it, you simply pull it out and either lay it on your table top, or -- you can push it back into the cubit (knob side in) so that the paper is now facing you like an open shelf. When you are done, simply pull it out and push it back into the cubit like a regular drawer. The benefits are Huge! Save your papers from fading due to florescent lighting, sunlight and dust when not in use. And, have your papers at your fingertips when you are ready to work!

Q: I NOTICED THAT YOU HAVE A "PROJECT DRAWER," WHAT DO YOU USE THAT FOR?

A: We mount ours directly under our Tables to hold our projects-in-process that we want to 'tuck away' while working on other projects. They're deep enough for us to hold not only our project, but all the embellishments and tools that are associated with that project as well. WE LOVE IT! Please Note that all of our accessory items such as the Project Drawer and Hanging File Drawers can be adhered to any wooden table and/or desk.

Q: I'M A STAMPER AND HAVE "TONS" OF STAMPS. DO YOU OFFER CUBIT STORAGE FOR STAMPS?

A: Yes! Our QB6D (drawer for QB6) is the perfect drawer for all of your wooden stamps and acrylic stamps.

Q: IS THERE SOMEONE AT SCRAPNCUBE THAT CAN HELP ME ORGANIZE MY CLUTTER AND GIVE ME DIRECTION ON "HOW TO" SET UP AN ORGANIZATIONAL SYSTEM THAT WILL FIT, NOT ONLY MY CRAFT NEEDS, BUT MY BUDGET AS WELL?

A: Yes!! This is our specialty and we enjoy receiving your calls and having the opportunity to help people such as yourself establish an organizational system to fit your 'hobby/craft needs.' If that means we start you out with "one" Cubit, our staff can help you decide which "one" would be the best one to start off with...So, feel free to give us a call toll free at 1-800-216-4992 and/or contact us via email.

Q: HOW ARE THE CUBITS CONSTRUCTED? ARE THEY STURDY ENOUGH TO HOLD ALL OF MY PAPERS AND SUPPLIES?

A: Our Cubits and Accessories are all made from the finest Baltic Birch hardwood available, which comes from Russia. They are extremely sturdy!! They are made to last and look great too! And, as they come to you unfinished, you can personalize them to fit Your Own Personal Style!!

Q: CAN YOU STAIN OR PAINT THE CUBITS?

A: Yes! You can seal your cubits, drawers, tables and accessories with a Minwax Polyurethane or Stain. We do recommend that you use a Minwax wood conditioner prior as it creates a nicer finish. You can also paint them as well for a truly fun and artistic flair.

Q: DO I HAVE TO PUT A SEAL/STAIN ON THE CUBITS?

A: No. In fact, most of our customer's, including many of us, use ours unfinished. The wood is beautifully hand sanded with rounded and mitered corners -- It creates a very nice clean look. Remember, you can always paint or stain them years from now should you want a new look...

Q: CAN YOU MIX AND MATCH THE CUBITS?

A: Yes! It's Simple Math... A QB3 Drawer can fit into a QB6 Cubit by removing one of the QB6 shelves. Same principal applies to a QB2 Drawer which can fit into a QB4 Cubit...by simply removing one shelf from the QB4. This "Mix & Match" allows you to have two different size drawers in One Cubit!
 NOTE: We will pre-assemble them with different drawers if you order them this way - and, send you the extra shelves as well.

Q: HOW DO I ORGANIZE MY STACKS OF PRINTED AND TEXTURED PAPERS IN A WAY THAT ALLOWS ME TO "SEE" MY PRINTS/TEXTURES?

A: Our Hanging File Drawer is ideal when attached to your desk/table because, when you pull it out, the files are facing you! Here's what we do: We use "legal size - box bottom" file folders and take our printed papers and organize them according to floral prints, plaids, vellums, mesh, etc., and stagger them in the file (we can usually get anywhere from 6 - 8 different prints per file...depending, of course, on the size of the print in your paper. You want to allow enough of the particular print to show up so that as your flipping through the files you can easily see them at a glance).

Q: CAN THE CUBITS BE MOUNTED TO A WALL?

A: We recommend mounting a shelf to the wall, and then sitting the Cubits on top of the shelving.

Q: WHAT IS YOUR RETURN POLICY?

We will accept returns on all of our product(s) if you are not completely satisfied with the exception of our laminated table tops.  Due to the customization of the laminated table tops, we are unable to accept returns on any table top; however, we can accept returns on any of the table legs.

A: If you are not completely satisfied with your purchase, you may return it within 10 days from the date you receive it. You pay the return shipping plus a 15% re-stocking fee. As long as the merchandise being returned arrives in the same condition as when it was shipped to you, we will refund your money and/or give you an exchange. You will still be responsible for the original shipping charges. Please note that should the item(s) being returned arrive damaged in any way, we will not be able to refund and/or offer you an exchange. If you would like information on how to avoid damage during shipment, please give us a call and we will instruct you on how to return your product(s).

Q: CUSTOM ORDERS?

A: Yes! Give us a call and we'll see what we can do for you.

If you have any Questions and/or wish to share Your Comments, please give us a call at 1-800-216-4992 and/or e-mail us...as we'd love to hear from you!